Terms and Conditions of Sale
Last updated: March 2026
1. Definitions
In these Terms and Conditions:
- „Company“ means The Chilli Doctor Limited, registered in England and Wales (Company No. 08298511).
- „Customer“ means the person or business placing an order with the Company.
- „Goods“ means the products supplied by the Company as described in the order confirmation.
- „Order“ means a purchase order submitted by the Customer for Goods.
- „Contract“ means the agreement between the Company and the Customer for the supply of Goods, incorporating these Terms and Conditions.
2. Application of Terms
2.1 These Terms and Conditions apply to all sales of Goods by the Company and supersede any terms proposed by the Customer, unless otherwise agreed in writing by a director of the Company.
2.2 No variation to these Terms and Conditions shall be binding unless agreed in writing by an authorised representative of the Company.
2.3 By placing an Order, the Customer accepts these Terms and Conditions in full.
3. Orders and Acceptance
3.1 All Orders are subject to acceptance by the Company. A Contract is formed only when the Company issues a written order confirmation.
3.2 The Company reserves the right to refuse or cancel any Order at its discretion, without liability.
3.3 The Customer is responsible for ensuring the accuracy of its Order, including specifications, quantities, and delivery details.
4. Price and Payment
4.1 Prices are as quoted by the Company and are exclusive of VAT and any applicable delivery charges, unless stated otherwise.
4.2 The Company reserves the right to adjust prices at any time prior to order confirmation to reflect changes in costs, exchange rates, or market conditions.
4.3 Payment terms are 30 days from date of invoice, unless otherwise agreed in writing.
4.4 The Company reserves the right to charge interest on overdue invoices at 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
4.5 The Company reserves the right to suspend or cancel further deliveries if payment is not received by the due date.
5. Delivery
5.1 Delivery dates are estimates only and time is not of the essence. The Company will not be liable for any loss or damage arising from delay in delivery.
5.2 Risk in the Goods passes to the Customer upon delivery.
5.3 The Customer must inspect the Goods upon delivery and notify the Company in writing within 48 hours of any shortage, damage, or discrepancy.
5.4 Failure to notify within this period shall be deemed acceptance of the Goods as delivered.
6. Title to Goods
6.1 Title to the Goods shall not pass to the Customer until the Company has received full payment for the Goods and all other sums due from the Customer.
6.2 Until title passes, the Customer shall hold the Goods as fiduciary agent and bailee of the Company, and shall store them separately and clearly identified as the Company’s property.
7. Quality and Returns
7.1 The Company warrants that Goods will conform to their specification at the time of delivery.
7.2 The Customer must notify the Company of any quality claim within 5 working days of delivery, with supporting evidence.
7.3 Returns will only be accepted with prior written authorisation from the Company. Unauthorised returns will not be credited.
7.4 The Company’s liability for defective Goods is limited to replacement, repair, or refund at the Company’s discretion.
8. Limitation of Liability
8.1 The Company’s total liability under any Contract shall not exceed the price paid by the Customer for the Goods giving rise to the claim.
8.2 The Company shall not be liable for any indirect, consequential, or special loss, including loss of profit, revenue, or business, howsoever arising.
8.3 Nothing in these Terms and Conditions limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
9. Force Majeure
9.1 The Company shall not be liable for any failure or delay in performance of its obligations due to circumstances beyond its reasonable control, including but not limited to acts of God, war, strikes, governmental action, or supply chain disruption.
9.2 The Company will notify the Customer as soon as reasonably practicable of any such event and its expected duration.
10. Confidentiality
10.1 Both parties agree to keep confidential any proprietary or commercially sensitive information disclosed in connection with the Contract.
10.2 This obligation does not apply to information that is publicly available or required to be disclosed by law.
11. Data Protection
11.1 The Company processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
11.2 By entering into a Contract, the Customer consents to the Company processing its data for the purposes of fulfilling the Contract, managing the customer relationship, and complying with legal obligations.
11.3 For further information, please refer to the Company’s Privacy Policy available at www.thechillidoctor.com.
12. Governing Law and Jurisdiction
12.1 These Terms and Conditions and any Contract shall be governed by and construed in accordance with the laws of England and Wales.
12.2 Any dispute arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.
The Chilli Doctor Limited · Registered in England and Wales No. 08298511 · Unit B, Trinity, Vale Park, Evesham, Worcestershire, WR11 1LB · Tel: +44 (0) 1242 225 999 · info@thechillidoctor.com