Privacy Policy

Last updated: March 2026

 

1. Who We Are

The Chilli Doctor Limited is a limited company registered in England and Wales (Company No. 08298511). Our registered office is at Unit B, Trinity, Vale Park, Evesham, Worcestershire, WR11 1LB.

For any privacy-related enquiries, please contact us at info@thechillidoctor.com or by telephone on +44 (0) 1242 225 999.

 

2. What Information We Collect

We may collect and process the following personal data:

  • Contact information – name, job title, company name, email address, telephone number, and postal address.
  • Transaction data – details of orders placed, invoices, and payment records.
  • Communication data – emails, messages, and other correspondence between you and us.
  • Website usage data – IP address, browser type, pages visited, and time spent on our website, collected via cookies and similar technologies.

 

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfil orders and manage our business relationship with you.
  • To respond to enquiries and provide customer support.
  • To send you information about our products and services where you have consented or where we have a legitimate interest in doing so.
  • To comply with our legal and regulatory obligations.
  • To improve our website and services.

 

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

  • Contract – processing is necessary to fulfil an order or take steps prior to entering into a contract.
  • Legitimate interests – processing is necessary for our legitimate business interests, such as maintaining customer relationships and improving our services.
  • Legal obligation – processing is required to comply with applicable law.
  • Consent – where you have given us specific consent to process your data, for example for marketing communications.

 

5. How We Share Your Information

We do not sell your personal data. We may share your data with:

  • Service providers acting on our behalf, such as delivery companies, IT providers, and payment processors, who are bound by confidentiality obligations.
  • Professional advisers such as lawyers, accountants, and insurers.
  • Regulatory authorities or law enforcement where required by law.

 

6. International Transfers

Where we transfer personal data outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

 

7. How Long We Keep Your Data

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, and in accordance with our legal obligations. In general:

  • Customer and transaction records are retained for 7 years for accounting and legal purposes.
  • Marketing contact data is retained until you withdraw consent or unsubscribe.
  • Website usage data is retained for up to 12 months.

 

8. Cookies

Our website uses cookies to improve your browsing experience and to analyse website traffic. You can control cookie settings through your browser. For more detail, please refer to our Cookie Policy.

 

9. Your Rights

Under UK GDPR, you have the following rights:

  • Right of access – to request a copy of the personal data we hold about you.
  • Right to rectification – to request correction of inaccurate or incomplete data.
  • Right to erasure – to request deletion of your data in certain circumstances.
  • Right to restriction – to request that we limit how we use your data.
  • Right to data portability – to receive your data in a structured, machine-readable format.
  • Right to object – to object to processing based on legitimate interests or for direct marketing.
  • Right to withdraw consent – where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at info@thechillidoctor.com. We will respond within one month.

 

10. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Tel: 0303 123 1113 www.ico.org.uk

 

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website at www.thechillidoctor.com. We encourage you to review it periodically.

 

The Chilli Doctor Limited · Registered in England and Wales No. 08298511 · Unit B, Trinity, Vale Park, Evesham, Worcestershire, WR11 1LB · Tel: +44 (0) 1242 225 999 · info@thechillidoctor.com